With a simple prompt, you can tap into the content present on the platform. Experience lightning-fast results and intelligent feedback, tailored to your needs. With the Search feature, the information you need is always at your fingertips, fueling productivity.

Simply write what you want to know in your own words, and it will search for the answer. As you type, relevant courses, articles, or resources will be displayed instantly, providing quick access to the information you're looking for without needing to press Enter.

Powered by ChatGPT, an AI assistant is integrated into Search. To use it, follow a similar format to using search by just writing what you want to know in your own words, but this time press Enter and the AI will provide a result based on your prompt

Topic-Based Retrieval: When you enter a search query, the system retrieves relevant courses and sessions tied to the topic, providing the Assistant with focused context. If the content available on the platform doesn't fully address your query, the Assistant will draw on knowledge sourced from ChatGPT to offer additional insights and fill in any gaps. This ensures that responses remain as accurate and comprehensive as possible, even when specific platform content is unavailable.

Follow-Up Questions: You can ask follow-up questions within the same interaction window. However, the system will only use the documents or courses that have already been retrieved to answer these follow-up questions. This means follow-up questions should relate to the context established by the initial search query.

New Query Requirement: For questions that are completely different and unrelated to the initial query, you need to initiate a new search. Update the search bar with your new question to get relevant results. This is because the assistant's responses are based on the context of the previously retrieved documents and courses, and new, unrelated queries require a fresh search.

If you’re looking for a specific course in the Banqup Partner Academy, type @ followed by the course name in your prompt

Everyone with a Banqup Partner Academy account has access to Search and the Assistant.

However, your search results will only contain information from content you have access to. For example, content you are assigned as a learner or content you have collaborator rights to as an admin

How does the search algorithm learn?

We use a dedicated training set of internal data to manually and automatically train our ranking algorithm to find the most relevant matches. No customer data is used, unless specifically agreed upon.

Furthermore, we log the queries asked by users, and how a user interacted with the results or the assistant, so that we can learn to serve the types of queries users need the most in the best way possible.

The Search assistant answer is based on OpenAI's large language models. OpenAI does not train their models on API data.