The Menu of the Banqup One app gathers your profile, the settings of the app and of your space, and help and legal information. This article explains what you find there.
Opening the menu and settings
Tap Menu in the bar at the bottom of the screen. At the top, you see your name and your Current space. Below are Settings, Switch space, the System & support section and Sign out.
Tap Settings to open two groups:
Personal: My profile, Favourite apps and Other preferences.
Organisation: Company and Branding.
Switching to another space
If you have access to more than one space, you can switch between them without logging out.
Tap Menu, then Switch space. You can also tap the name of your space at the top of the home screen.
On the Spaces screen, tap the space you want to open. Use the tabs at the top to filter the list, for example by country.
Partner spaces are not available in the mobile app. If you work in a Partner Space, for example as an accountant, open it in the web app on a computer.
If your company is not in the list, add it in the Banqup web app first.
Personalising the app
Favourite apps
Your favourite apps appear under Favourites on the home screen, so you can open them in one tap.
Tap Edit next to Favourites on the home screen, or tap Menu > Settings > Favourite apps.
Turn the switch on for each app you want on the home screen, and off for the apps you want to remove.
To change the order, hold the drag icon on the left of an app and move it up or down.
Shake before use
When Shake before use is on, shaking your phone opens three quick actions:
Hide amounts: hides the amounts on your screen, for example when someone else can see it. Shake again to show them.
Take a screenshot.
Chat for support: chat with our support team.
To turn it on or off, tap Menu > Settings > Other preferences and use the switch next to Shake before use. The same screen has the Sandbox mode switch, see Testing your integration in the Banqup sandbox environment.
Your profile, company and consents
My profile shows your name, email address and phone number, and the details of the identity document you used to verify your identity.
Company shows the registered details of the space you are working in, for example the legal name, the identifiers that apply to your country (in Belgium, the CBE and VAT numbers) and the legal address. Branding shows the logo set for your space. These screens only display information. To change your company details or logo, use the Banqup web app.
Consents
At the bottom of My profile, under Manage accounts, you can withdraw the two consents you gave when you set up the app. Each screen lists what you can and cannot do afterwards. To withdraw a consent, tap Revoke consent.
Manage your consent to the Terms of Service: you can no longer use the mobile app, authorise payments or sign documents. You can still use Banqup on the web.
Manage the use of your identity & biometric data: you can no longer authorise payments, view your bank accounts, statements and transactions on mobile, or sign documents. You can still use Banqup on the web, manage your administration and view documents on My drive.
Withdrawing a consent cannot be undone. After withdrawing your consent to the Terms of Service, you cannot use the mobile app or authorise payments until you agree to the Terms of Service again.
Getting help and legal information
Under System & support in the Menu:
About Banqup: links to the Banqup Help Center and the Banqup website, and under Legal & compliance, the Privacy notice, the Terms of Service, the Data processing agreement and the Open source licenses. The version of the app is shown at the bottom.
Chat for support: chat with our support team.
Contact us: opens your email app with a new message to our support team.
To log out, tap Sign out at the bottom of the Menu.
FAQ
Why can I not see my Partner Space in the app?
Partner spaces are not available in the Banqup One app. Use the Banqup web app on a computer.
My amounts have disappeared. How do I get them back?
You probably hid them with Shake before use. Shake your phone again and tap the same option to show them.
Can I change my company details or logo in the app?
No. Company and Branding only display information. Change them in the Banqup web app.
What happens if I withdraw my consent to the Terms of Service?
You can no longer use the mobile app, authorise payments or sign documents until you agree to the Terms of Service again. You can still use Banqup on the web.