The Banqup mobile app lets you manage your business finances on the go. Let's explore what you can do in each section of the app.
Home screen
The home screen gives you a quick overview of your space:
The name of your space. Tap it to see your spaces and switch to another one.
Payment accounts. The number of accounts and cards and your balance. Tap View to open your accounts and cards.
Actions. If your space has payments, tap Transfer money, Add money or Add document. Without payments, this block is called Add document: tap Create to make a sales invoice, sales credit note or sales quote, Scan to scan a paper document, or Upload to add a file.
Favourites. Quick access to the apps you use most. Tap Edit to choose them.
Recent transactions. The latest transactions on your payment accounts.
Navigation. Use the bar at the bottom to go to Home, Apps (all your apps) or Menu (your profile, settings and support).
Scan button. The round button at the bottom right opens the QR code scanner, for example to log in to Banqup on a computer or to authorise a payment.
You do not have to be logged in for the most common tasks. The login screen offers quick actions: Scan a QR code opens the scanner and Add new documents lets you add a document straight away. The app asks you to log in only when needed.
Menu
Tap Menu in the bar at the bottom. At the top you see your name and your Current space. Below:
Settings: My profile, Favourite apps and Other preferences (including Sandbox mode and Shake before use) under Personal, and Company and Branding under Organisation. Company shows your registered company details, read-only, with the identifiers that apply to your country, for example the enterprise number in Belgium.
Switch space: go to another space. Partner spaces are not available in the mobile app.
About Banqup, Chat for support and Contact us, under System & support.
Sign out.
For every option in the menu, see Using the menu and settings in the Banqup One app.
Apps
Tap Apps in the bar at the bottom to see all the apps of your space. Use the tabs to filter them (All, Favourites, Payments, Purchases, Sales), or the search icon to find an app by name. The main apps are described below.
Payment accounts
Here, you see your payment accounts (Banqup Business Account and linked accounts) with their current balance, and your Banqup debit cards.
Round button. On the Wallet screen, the round button at the bottom lets you Add debit card, Top up account, Transfer money or Link bank account.
Viewing transactions. Tap a payment account to see its IBAN, its balance and its transactions.
Viewing debit card transactions and settings. Tap a debit card to see its transactions and manage it. See Managing your debit cards below.
Managing your debit cards
You can order and manage your Banqup debit cards in the app. On the home screen, tap View next to Payment accounts. The Wallet screen shows your Accounts and, under My cards, your cards with their status, for example Requested for a physical card that is not delivered yet. Tap a card to open it.
Ordering a card
On the Wallet screen, tap the round button at the bottom and choose Add debit card.
Under I want to order a, choose Physical card or Virtual card.
Enter a Card name, check the Connected payment account and tap Continue.
For a physical card, choose where to send it under Delivery, for example Use billing address, and tap Continue.
Under Payment details, check the summary, turn on the confirmation switch and tap Add card.
A virtual card can be used straight away for online payments. For a physical card, the cardholder then needs to tap Set PIN, choose a 4-digit PIN code and repeat it: the card is only ordered after that. Its status shows Requested, and delivery can take up to 5 working days. When the card arrives, open it in the app, tap Activate card and enter the card number and CVV printed on it.
Viewing, freezing and changing a card
On the card screen, tap Reveal to see the card number, expiry date and CVV.
Tap Freeze to block all payments with the card for a while, for example if you have misplaced it. While the card is frozen, the card screen only shows Deactivate and Unfreeze. Tap Unfreeze to use the card again.
Tap Settings to open Card settings. For a physical card:
Manage PIN code: Show PIN or Change PIN.
Card actions: Rename card, Replace card, Deactivate card.
Payment preferences: Pay abroad (the regions where the card works, for example Europe), Online transactions and Contactless payments.
Limits: the weekly Purchase limit and the daily and weekly Cash withdrawal limits.
A virtual card has fewer settings: Card actions, Pay abroad and the weekly Purchase limit.
Replacing or deactivating a card
Tap Settings > Replace card, choose a reason under Reason for replacement and tap Continue:
My card is damaged: you get a new card with the same card number and PIN code, and a new expiry date. Your old card keeps working until you activate the new one.
My card is lost or stolen: your old card is blocked for good so that nobody can use it, and a new card is sent to you. If the card was stolen, also report it to your local authorities.
Then confirm the delivery address and the payment details, as for a new card. For a virtual card, Replace card asks you to confirm: the old virtual card is removed and you get a new one with a different card number.
To stop using a card for good, tap Settings > Deactivate card. This cannot be undone.
The transactions of a card are listed under Transactions on the card screen. For the same tasks in the web app, see Ordering and activating debit cards and My debit card is lost, stolen, or damaged.
Purchase Invoices
Open Purchase invoices to see your invoices. Use the tabs to show them by status, the filters to narrow the list by supplier, type or amount, and Sort by to change the order.
Selecting invoices. Press and hold an invoice to select it, then tap other invoices to add them. Tap Pay, or tap More to Mark as..., Approve, Refuse, Dispute, add Labels, Attach document or Add comment.
Opening an invoice. Tap an invoice to see its details. The actions at the top depend on the status of the invoice, for example Pay, Mark as... and Approve, with more under More....
Adding an invoice. Tap the round button at the bottom right and choose Scan or Upload.
Sales Invoices
Sales invoices works like Purchase invoices: the same tabs, filters and sorting.
Selecting invoices. Press and hold an invoice to select it. Tap Mark as..., or tap More for the other actions.
Opening an invoice. Tap an invoice to see its details and actions, for example Mark as..., Approve and Send. Under More... you can Create credit note, Clone it, add Labels, open the PDF preview, Download it, Attach document or Add comment. The actions depend on the status of the invoice.
Adding an invoice. Tap the round button at the bottom right and choose Create new, Scan or Upload. To create an invoice in the app, see Creating invoices, credit notes and quotes in the mobile app.
Business partners
Open Business partners to see your suppliers and customers. Use the tabs (All, Suppliers, Customers, Deactivated) and the filters to find a business partner.
Viewing a business partner. Tap the icon on the left of a business partner to open their profile, with their details, bank accounts and settings. Tap Edit to change them.
Adding a business partner. Tap the round button at the bottom right and choose Add supplier or Add customer.
Finding, sorting and checking your documents
The Purchase Invoices, Sales Invoices, quotes and receipts apps share the same search and sorting tools.
Search. Type a supplier or customer name, a document number, a reference such as a purchase order, or an amount. The search looks at both the gross and the payable amount, and it respects the filters you already have on. The empty search screen reminds you what you can search by, for example Search by supplier name, invoice number, amount or reference.
Filters and sorting are separate. Tap Filters to narrow the list and Sort to order it. Invoices sort by Date created, Document date, Due date, Document number, Total amount or Amount due. Receipts sort by Date created, Payment date, Net amount, Total amount or Total VAT.
Discounts and surcharges that apply to the whole document, not to a single line, are shown in a collapsible section on the purchase and sales screens, so the total on screen is the total on the document.
When a copy did not arrive. If a document could not be delivered to a CC recipient, a warning appears in the document and the failed addresses are highlighted in the delivery channels screen. Correct the address and send again.
Receipts are checked before processing. A purchase receipt that does not meet the electronic invoicing standard shows a Validation error banner with the rule that failed. You can copy the details or tap Send to support to send them straight to us.
Cloning a document or creating a credit note opens the new draft immediately, so you can keep editing without looking for it in the list.
Getting started
Now that you've seen how the app works, you can manage your business from anywhere.
Here are your next steps:
Install and open the app.
Log in to your account.
Set up your favourite apps for quick access.
Frequently asked questions
Do I have access to all the same features as the web app?
While most essential features are available, some advanced functions are only accessible via the web app.
My identity verification with itsme shows as Pending. Is something wrong?
No. Pending means itsme is still confirming your identity. Tap Refresh to check again, or Try again to restart the itsme flow if it was interrupted. You will not see a failure message while the verification is simply in progress.
What is the difference between a physical and a virtual card?
A virtual card exists only in the app. You can use it immediately for online payments. A physical card is sent to you by post and also works in shops and at cash machines, once you have set its PIN and activated it. A physical card also has more settings: PIN code, online and contactless payments, and cash withdrawal limits.