Your subscription controls what features and services you can access in Banqup. Here is how to manage your subscription settings, including payment methods, plan changes, and what to do if your subscription is paid by a partner.
Accessing subscription settings
Click on your company's name at the top-right of your screen.
Click on Settings.
Click on Subscription.
If you do not have a subscription yet, Banqup takes you straight to Edit plan so you can choose one, and your billing dashboard shows a No active plan card until you do.
Adding or updating payment methods
Go to the main menu and click on Settings, then on Subscription.
On the Payment method card, click on the edit icon.
In the Manage payment window, click on Add new payment method.
Choose your preferred payment method.
Follow the instructions on screen to authorise the payment method.
In the same window, you can also click on Select as default to change the payment method used for your subscription, or on Delete to remove one.
Upgrading or changing your plan
Go to the main menu and click on Settings.
Click on Subscription.
Click on Upgrade subscription.
Select the subscription plan you want to switch to.
You get an overview of what's included in the plan you've selected. Choose between monthly or yearly billing.
The next page shows a summary of your billing information (which you can edit if needed), the payment method that will be used, and an overview of the costs. Tick the box to confirm you understand this is a recurring subscription, then click Confirm.
The order summary clearly shows your available one-time discount and the remaining coupon balance before you confirm, so you can see in real time how much will be deducted from this transaction and how much credit stays available for future renewals.
Important: When switching between monthly and yearly billing, the change takes effect at the end of your current billing cycle.
Going back to a lower volume after an automatic upgrade
If you process more documents than your plan includes, Banqup upgrades you automatically to the next volume so you are not blocked. If this was a one-off, you can go back to a lower volume. Banqup does not do this for you.
Go to the main menu and click on Settings.
Click on Subscription.
Click on Upgrade subscription.
In your plan, select the lower number of documents you want.
Click on Continue.
Tick the box to confirm the subscription terms, then click on Confirm.
You keep your current volume until the end of your current billing period, and you are not charged anything extra for this change. The lower volume starts automatically on your renewal date.
To check the change, look at the Current subscription plan card on the subscription page. It shows Ends on with the end date of your current volume.
Click on the arrow on the right of the card to see the Future subscription plan, with Starts on and the date the lower volume begins.
Changed your mind? On the Future subscription plan card, click on Cancel order, then on Confirm. Your current volume stays and renews as before.
Note: If you go over the lower volume again later, your subscription is upgraded again automatically. If you are on yearly billing, the lower volume only starts at your yearly renewal date.
Cancelling your plan
Go to the main menu and click on Settings.
Click on Subscription.
Click on Stop renewal.
In the confirmation window, click on Confirm.
If your subscription is paid by a partner
If your subscription is paid by a Banqup partner (for example, your accountant or a reseller), some settings are managed by them instead of you:
You cannot change your plan yourself. Your partner manages it from their Partner Space. If you open Upgrade subscription, you only see your partner's plan, marked Paid by partner.
You can still manage the payment methods in your space, but the plan your partner pays is not charged to them.
You do not see subscription prices in your space, only the plan you have been assigned.
If your usage exceeds your plan volume, your subscription is automatically upgraded to the next tier so you are not blocked. This happens automatically and is billed to your partner.
Choosing a new subscription when your partner stops renewing
If your partner stops renewing your subscription, you can select a new subscription in advance. The new subscription starts automatically when the partner-paid one ends, so your access and features (including Peppol, if active) are not interrupted.
Go to the main menu and click on Settings.
Click on Subscription.
Click on Select a new subscription.
Choose the plan you want and confirm your billing and payment details.
FAQ
When will my plan changes take effect?
Plan upgrades take effect immediately. The price difference between plans is pro-rated based on the remaining days in the billing cycle. Your document usage carries over to your new plan's full document allowance. Changes between monthly and yearly billing take effect at your next renewal date.
Can I cancel immediately?
You can request cancellation at any time through Settings > Subscription > Stop renewal. However, your subscription remains active and billed until the end of your current subscription term (monthly or annual). No refund or credit is issued for the remaining period, and unused volume cannot be transferred. To avoid being charged for the next period, cancel before the last day of your current term.
Will I be charged extra if I send more invoices than my plan allows?
Yes. If your usage exceeds your monthly or annual plan volume, your subscription is automatically upgraded to the next available tier so you are not blocked. Banqup charges the difference for the upgrade, pro-rated from the day you exceeded your volume.
My subscription was upgraded automatically. Can I go back to a lower volume?
Yes. Go to Settings > Subscription > Upgrade subscription and select a lower number of documents. You keep your current volume until the end of your billing period, and the lower volume starts on your renewal date. If your subscription is paid by a partner, ask your partner to change it for you.
Which plan does Banqup recommend when I add an app from the Banqup Store?
When you install an app from the Banqup Store that needs a higher plan, the system recommends the most cost-effective plan that qualifies as an immediate upgrade. This means the new features apply right away instead of being scheduled for the next billing cycle. Previously, you might be offered the cheapest plan that contained the requested app, which sometimes pushed activation to the next renewal.
What happens if my partner stops renewing my subscription?
If your subscription is paid by a partner (for example, your accountant or another Banqup partner) and they stop renewing it, you can select a new subscription in advance from your subscription settings, as long as no future subscription is already scheduled. The new subscription starts automatically when your current one ends, so your access and features (including Peppol, if active) are not interrupted.