Your subscription controls what features and services you can access in Banqup. Here is how to manage your subscription settings, including payment methods, plan changes, and what to do if your subscription is paid by a partner.
Accessing subscription settings
Click on your company's name at the top-right of your screen.
Click on Settings.
Click on Subscription.
Adding or updating payment methods
Click on Add payment method.
Click on Add new card.
Choose your preferred payment method.
Follow the instructions on screen to authorise the payment method.
Upgrading or changing your plan
Go to the main menu and click on Settings.
Click on Subscription.
Click on Upgrade subscription.
Select the subscription plan you want to switch to.
You get an overview of what's included in the plan you've selected. Choose between monthly or yearly billing.
The next page shows a summary of your billing information (which you can edit if needed), the payment method that will be used, and an overview of the costs. Tick the box to confirm you understand this is a recurring subscription, then click Confirm.
Important: When switching between monthly and yearly billing, the change takes effect at the end of your current billing cycle.
Cancelling your plan
Go to the main menu and click on Settings.
Click on Subscription.
Click on Stop renewal.
If your subscription is paid by a partner
If your subscription is paid by a Banqup partner (for example, your accountant or a reseller), some settings are managed by them instead of you:
You cannot change your plan or payment method yourself. Your partner handles these from their Partner Space.
You do not see subscription prices in your space, only the plan you have been assigned.
If your usage exceeds your plan volume, your subscription is automatically upgraded to the next tier so you are not blocked. This happens automatically and is billed to your partner.
Choosing a new subscription when your partner stops renewing
If your partner stops renewing your subscription, you can select a new subscription in advance. The new subscription starts automatically when the partner-paid one ends, so your access and features (including Peppol, if active) are not interrupted.
Go to the main menu and click on Settings.
Click on Subscription.
Click on Select a new subscription.
Choose the plan you want and confirm your billing and payment details.
Note: You can only schedule a new subscription if no future subscription is already set up for your space.
FAQ
When will my plan changes take effect?
Plan upgrades take effect immediately. The price difference between plans is pro-rated based on the remaining days in the billing cycle. Your document usage carries over to your new plan's full document allowance. Changes between monthly and yearly billing take effect at your next renewal date.
Can I cancel immediately?
You can request cancellation at any time through Settings > Subscription > Stop renewal. However, your subscription remains active and billed until the end of your current subscription term (monthly or annual). No refund or credit is issued for the remaining period, and unused volume cannot be transferred. To avoid being charged for the next period, cancel before the last day of your current term.
Will I be charged extra if I send more invoices than my plan allows?
Yes. If your usage exceeds your monthly or annual plan volume, your subscription is automatically upgraded to the next available tier so you are not blocked. Banqup charges the difference for the upgrade, pro-rated from the day you exceeded your volume.
What happens if my partner stops renewing my subscription?
If your subscription is paid by a partner (for example, your accountant or another Banqup partner) and they stop renewing it, you can select a new subscription in advance from your subscription settings, as long as no future subscription is already scheduled. The new subscription starts automatically when your current one ends, so your access and features (including Peppol, if active) are not interrupted.