There are two ways to join Banqup: register directly through our website, or accept an invitation.
Note: If you received an invitation, see Accepting an invitation to join a Banqup space. The article below covers registering your own organisation.
Before you start
When you go to register, Banqup first shows a Register your organization screen. It gives you a summary of what you need to begin:
About 5-10 minutes
Valid government-issued ID or other identification.
Legal entity registration details.
Smartphone with camera & biometrics.
Note: If invited by a partner such as an accountant, use the link in their email instead, so your account links to them automatically.
Select Get started to continue. Registration then has four stages, shown in a progress bar at the top of the screen throughout: Verify your identity, Legal entity, Space, and Legal agreements.
Stage 1: Verify your identity
Registration starts with identity verification: you confirm who you are first, then add your company.
Banqup One is an app that lets you create a verified account to identify yourself, log in to Banqup, and sign (and approve payments with your Banqup Business Account).
On your computer, open the registration page: this page. The Verify your identity screen appears with a QR code.
Scan that QR code with your smartphone to install the free Banqup One app (from the App Store on iPhone, or Google Play Store on Android). When the app asks, allow it to access your camera; identity verification cannot work without it.
In the app, set up your account and verify your identity:
Enter and confirm your email address. We recommend a stable, professional address that's only used by yourself, because this account lets you switch between spaces later if you manage more than one company.
Review and accept the terms of service, and enable push notifications so you are alerted about new invoices, payment reminders, and status changes.
Add your phone number. A 6-digit code is sent by SMS for two-factor authentication (2FA). Enter it to confirm the number.
Enable biometric login (Face ID, Touch ID, or fingerprint) if your phone supports it.
Confirm your identity, either with itsme, or by scanning your ID document (front and back) followed by a short face scan. Work in good lighting, keep the document flat, and avoid glare.
Once your identity is verified in the app, return to your computer and scan the QR code again with the app to continue.
Stage 2: Legal entity
Once your identity is verified, you provide details about your company (your legal entity).
On the "Next, let's continue with your legal entity" screen, click Continue.
Select the country in which your legal entity is registered (for example, Belgium), then click Continue.
Search for your legal entity by name or CBE number, and select the matching entry from the results.
On Legal entity details, check the prefilled legal name and CBE number. The VAT number is optional. Edit anything that is not correct, then click Continue.
On Legal entity address, check the prefilled address (street, number, optional postal box, optional department, postal code, town/city) and click Continue.
On Select the main activity, choose your main NACE activity code from the list, then click Continue.
On Select the additional activities, add any other NACE activities your company carries out, or click Skip this step if there are none.
Stage 3: Space
Next, you create a space. A space is a digital environment on Banqup linked to your legal entity. It can represent a specific branch, office, or activity, and has its own settings, team members, and data.
On the "Next, let's create a space" screen, click Continue.
On Space details, enter a name for the space and a contact email address. You can optionally add one or more GLN numbers. Click Continue.
On Space address, keep "Same as legal entity address" ticked to reuse the company address, or untick it to enter a different address. Click Continue.
Stage 4: Legal agreements
The final stage is signing, which also accepts the platform terms.
On the Signature screen, check the summary shown: the signee, your organisation details (name, address, main activity, CBE), and the action being approved ("Approval of company onboarding, including acceptance of all applicable platform terms and agreements").
Sign by scanning the QR code with your Banqup One app.
After you sign
You land on the Registration submitted screen. Banqup's team reviews your registration and emails you once it is approved, typically within 48 hours. You can safely close the browser tab; you will be notified by email. While you wait, the Getting started pages help you set up your space and payments.
💡 Once your registration is approved and you log in to Banqup, a short product tour helps you discover the home screen.
Log in after your registration is approved
Once your registration is approved, you can log in to your Banqup space:
Activating Payments
If you want to pay suppliers or get paid through Banqup, you activate Payments separately, after registration. That involves an extra one-time verification required by financial regulations. See Why and how to add Payments to your Banqup for the full process.
If your registration is rejected
If your application can't be approved, the rejection email will tell you why, so you can fix the issue and reapply. Reasons it may list include:
Incorrect company details.
Signee mismatch: the person who signed does not match the company's listed legal representatives.
Power of Attorney (POA) issue: a problem with the POA signature or authorisation.
Ineligible business activities.
If you receive one of these, correct the relevant information or documents, then start the registration again.
FAQ
Can I use a copy of my ID/passport?
No, you must use original, valid documents. Photocopies or digital copies will not be accepted for security reasons.
How long does the verification process take?
With all documents ready and good conditions (lighting, internet connection), the process typically takes 5-10 minutes.
Is my identity information secure?
Yes, all data is encrypted and only used for verification purposes. You'll be asked to explicitly confirm what information you share with Banqup Group.
What if I get an error during document scanning?
Common solutions include:
Ensuring good lighting.
Placing documents on a dark, non-reflective surface.
Keeping the camera steady.
Making sure your document is not damaged or dirty.
I get a notification saying my company is already onboarded, what can I do?
If you receive an error that your company is already registered on Banqup, it likely means another legal representative of your company has already completed the registration process. You should contact the legal representative who registered the company and ask them to invite you as a user to your company's Banqup business space. For detailed instructions on adding users, they can refer to our Inviting users article.
I did not receive the SMS during registration. What can I do?
If you did not receive the SMS during registration, please check whether the message was filtered as spam by your phone. Some devices automatically block or hide messages from unknown senders.
I'm the legal representative of a Belgian company but I am not Belgian. Can I still register my company?
Yes. There are two scenarios possible here:
If you hold the nationality of one of the countries supported by the Banqup One app, you can simply follow the steps explained in the article above.
Banqup One supports the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States, Vietnam.
If you hold a nationality from an unsupported country, you'll need to authorise someone else to register and manage your company on Banqup on your behalf using a Power of Attorney (PoA). The person you authorise must hold a supported nationality (such as your Belgian accountant, a business partner, or a trusted colleague).
If you're in this situation and would like personalised help, reach out to [email protected].
When necessary, what should the power of attorney specify?
A power of attorney must be issued on the organisation's letterhead.
The power of attorney must clearly specify:
The purpose of the power of attorney ("may independently represent the organisation in onboarding the organisation on Banqup, including the acceptance of the terms of service and the registration on the applicable e-invoicing networks").
The names and date of birth of the grantor (authorised representative according to the commercial register) and the recipient of the power of attorney.
The duration of the power of attorney (or "until the power of attorney is revoked").
The organisation name and the commercial register number (or the VAT/LEI number).
The date of signing of the power of attorney.
The power of attorney must be signed by all parties involved using a qualified digital signature or in wet ink.
What does Banqup verify when I submit a Power of Attorney?
When a Power of Attorney (PoA) is submitted during onboarding, Banqup runs additional security checks to confirm:
The document is properly signed by a verified legal representative of the company.
The authorised representative named in the document is linked to the company via official records or trusted sources.
If either check fails, you'll be asked to provide additional information or a corrected document. These checks help protect your business and the wider Banqup network.
What does the "Complete payments onboarding" message mean in the mobile app?
When you log in to the mobile app, you may see a message saying "Complete payments onboarding". This is not an error and does not mean your registration is incomplete. You can already use Banqup despite this message.
This message is an invitation to do the verification process (KYC) in order to activate Banqup's payment services. You can already use Banqup to manage your invoices and documents without payment services.
However, by activating Payments, you'll also be able to:
Pay multiple suppliers in a single transaction;
Let your customers pay your invoices online with a payment link or QR code;
Track all your balances from different banks in one place.
To get started, complete the verification from a computer by logging in to Banqup web, then going to Outbound Payments. and clicking on Finish onboarding.
If you don't need payment services, you can safely ignore this message.
I am a General Practitioner or work for a non-profit (VZW/ASBL). Am I required to use Peppol?
This depends on your VAT status. In general, if you are fully exempt from VAT under Article 44, you may not be required to send e-invoices, but you must still be able to receive them for your business expenses via Peppol if you have a CBE/enterprise number. Mixed non-profits must use Peppol for B2B sales. We recommend consulting your accountant to confirm your specific status.