There are two ways to join Banqup: you can register directly through our website or accept an invitation from your accountant.
Both paths require setting up Banqup One, our mobile app which supports secure authentication on Banqup.
Prerequisites
A smartphone.
One of the following for identity verification:
An identity app (like itsme).
National ID card.
Passport.
Company registration documents.
Notes: if you received an invitation from your accountant, check out this article.
Installing Banqup One
Banqup One is our mobile app which supports secure authentication on Banqup. It lets you identify yourself and approve payments.
Download Banqup One here:
Registering on Banqup
Start registration
Go to Banqup's website and scan the QR code to start the process.
An overview of the process is laid out, click Let's get started.
Enter your personal details
Provide your name and email.
Verify your email with the code sent to you.
Register your company
Select the country in which your company is registered.
Select your company’s legal structure.
Search for your company and select the matching entry.
Verify company details and address.
Choose the company’s main activity field, then upload a registry extract.
Indicate your role in the company and if you’re its legal representative.
Complete verification
Review all information.
Use Banqup One to scan the QR code and confirm your identity.
Good to know: Once you log in on Banqup, you'll be able to discover the home screen with a short product tour.
Setting up Banqup One
Banqup One by Unifiedpost is a service that allows Unifiedpost customers to create a verified account that allows them to identify themselves and to approve payments with the Banqup Business Account.
Invitation
It always starts with a QR code. Whether you have been invited to a space or are registering your own company, you will receive a QR code allowing you to onboard with Banqup One. Scanning this code will initiate the process.
Scan the QR code.
Enter your email address.
Review and accept the terms of service.
Add and verify your phone number.
Give permission to use your identity and biometric data.
Choose your identification method:
Identity app (like itsme)
Follow the steps in the app.
National ID card
Click Start, then Scan the front of your document.
Make sure the photo is clear and your information legible.
Repeat the process with the back of your document.
Click Match your ID to continue.
Passport
Follow the instructions in the app to complete a 3D face scan.
Press I’M READY when your face is in the Oval, and follow the instructions.
If the selfie matches the picture on the official document , you can proceed with the last step.
Tap OK to start setting up your account.
Scan the QR code again to confirm that you are sharing your identity information with Unifiedpost Group.
Click Confirm to finalise the registration.
Our team will now review your submission before approving it. Once the registration is successfully completed, you can now use the Banqup One app to log in and access the platform.
FAQ
What happens if the face scan fails?
This usually happens due to poor lighting or movement. Try again in a well-lit area, keeping your face steady and following the on-screen instructions carefully.
Can I use a copy of my ID/passport?
No, you must use original, valid documents. Photocopies or digital copies will not be accepted for security reasons.
How long does the verification process take?
With all documents ready and good conditions (lighting, internet connection), the process typically takes 5-10 minutes.
Is my identity information secure?
Yes, all data is encrypted and only used for verification purposes. You'll be asked to explicitly confirm what information you share with Unifiedpost Group.
What if I get an error during document scanning?
Common solutions include:
Ensuring good lighting.
Placing documents on a dark, non-reflective surface.
Keeping the camera steady.
Making sure your document is not damaged or dirty.
What if I get an error during the face scan?
During the face scan, the front camera of your smartphone will be used to scan your face. Carefully place your face in the placeholder and remain steady.
The app will ask you to move in closer to the camera in order to make the scan 3D. Repeat the process of correctly placing your face in the placeholder.
Make sure you still look like the photo on your ID (for example, if you wear glasses now but not on your ID photo, you might have to take your glasses off during the face scan).
I get a notification saying my company is already onboarded, what can I do?
If you receive an error that your company is already registered on Banqup, it likely means another legal representative of your company has already completed the registration process. You should contact the legal representative who registered the company and ask them to invite you as a user to your company's Banqup business space. For detailed instructions on adding users, they can refer to our Inviting users article.