If you lose your phone or switch to a new one, you can easily recover access to your Banqup One account. The recovery process ensures your account remains secure while allowing you to set up the app on your new device.
Steps to recover your account
Open the Banqup One app on your phone.
Click on Recover account.
Enter your email address and click Continue.
Open the email you received and click the link inside.
On the webpage that opens, click Scan to continue in Banqup One.
Use the Banqup One app to scan the QR code displayed on the page.
Follow the setup steps just like the first time you used the app:
Read and accept the terms of service.
Allow notifications
Verify your phone number.
Activate biometrics.
Identify yourself (via itsme or with your ID/passport).
Important notes
You need access to your registered email address to recover your account.
Account recovery requires identity verification for security reasons.
Notifications and biometrics must be re-enabled after recovery, as these settings are device-specific.
FAQ
Do I need my old phone to recover my account?
No. You only need access to your registered email address.
Can I recover my account on more than one phone?
No. For security reasons, Banqup One can only be active on one phone at a time.
Will I have to verify my identity again?
Yes. Identity verification is part of the recovery process to keep your account secure.
I did not receive the recovery email, what can I do?
Check your spam folder or verify that you entered the correct email address. If the problem persists, contact support.