Direct debits and planned payments appear in your payment account's upcoming transactions. Here's how to view and manage them, including refusing future direct debits or requesting refunds for completed ones.
Direct debit mandates on purchase invoices
When you receive a purchase invoice through Peppol, Banqup can automatically recognise the SEPA direct debit mandate reference embedded in the invoice. This links the invoice to the corresponding direct debit, making reconciliation easier.
If the OCR does not pick up the mandate reference, or if it needs correcting, you can enter or edit it manually on the purchase invoice detail page.
Viewing upcoming direct debits
To see the upcoming direct debits for a payment account:
Go to Payment Accounts.
Click on the account you want to review.
Click Show planned transactions to reveal the scheduled direct debits (planned payments you've set up also appear here).
Refusing an upcoming direct debit
You have two ways to refuse a future direct debit before it's processed:
From the transactions list
Locate the upcoming transaction in your payment account.
Click the three dots next to it.
Click Refuse transaction.
From transaction details
Double-click the transaction to view its details.
Click Refuse transaction in the details modal.
Requesting refunds for past direct debits
For direct debits that have already been processed:
Go to your account's transaction list.
Find the direct debit transaction.
Click the three dots.
Select Request refund.
Important notes
Refusing transactions must be done before the direct debit is processed.
Refund requests are only available for completed direct debits.
FAQ
How far in advance can I see upcoming transactions?
You can see all scheduled direct debit transactions.
Can I refuse regular payments I've scheduled myself?
No, the refuse option is only for direct debits. For your planned payments, use the cancel option instead.
How long after a direct debit transaction can I request a refund?
You have 8 weeks to request a refund after a direct debit transaction. Refund requests made more than 8 weeks after a direct debit transaction will be rejected automatically.