Need to temporarily disable a card? You can freeze any Banqup debit card instantly and unfreeze it when needed. While frozen, all card transactions will be blocked.
Freezing (or unfreezing) a card
Go to Payment Accounts.
Select your Banqup Business Account.
Navigate to the Cards tab.
Click on the card you want to manage.
Select Card settings.
Toggle Freeze card on or off.
When to freeze your card
Freezing your card provides a quick security measure in various situations. Consider freezing your card if you notice suspicious activity, temporarily misplace it, or want to prevent usage during an extended period of non-use.
What happens when you freeze a card
When you freeze a card, it becomes immediately inactive for all new transactions. This includes both physical and online purchases, as well as recurring payments. The card remains linked to your account, and you can unfreeze it at any time to restore full functionality.
Important notes
Freezing a card is an immediate and reversible action that provides a safe way to temporarily disable your card. Unlike deactivation, which is permanent, freezing allows you to quickly restore card functionality when needed. Any existing or pending transactions that occurred before freezing will proceed normally.
A frozen card still counts towards your subscription. To stop getting charged for an unused card, deactivate it.
FAQ
How quickly does freezing take effect?
Card freezing is immediate. All new transactions will be blocked instantly.
Can I still see transactions when a card is frozen?
Yes, you can still view all past transactions while the card is frozen.
What's the difference between freezing and deactivating?
Freezing is temporary and reversible, deactivation is permanent.