A SEPA Direct Debit Mandate is an authorisation you give to a company to automatically debit your payment account. Common examples include utility bills, subscription services, or insurance payments. This guide explains how to view and block mandates for which you are a payer.
Types of mandates
Two types of mandates exist:
One-time mandates
Single debit authorisation.
Used for one-time payments.
Automatically deactivates after execution.
Recurring mandates
Ongoing debit authorisation.
Used for regular payments like subscriptions.
Remain active until canceled.
Viewing your mandates as a payer
In the mandates overview, you can view all active and inactive mandates for which you are the payer. This includes the status, reference, date of signature, and options to block specific mandates if needed.
Go to Payment Accounts
Select your account
Click More, then Mandates
Note: Banqup only shows mandates for which you are the payer.
Blocking a mandate
If you need to stop automatic debiting for a specific mandate:
Go to Payment Accounts.
Select your account.
Click More, then Mandates.
Click on the three dots next to a mandate, then click Block mandate.
Notes
Keep sufficient funds available for expected debits.
Blocking a mandate prevents future debits and cannot be unblocked. A new mandate will need to be created by the creditor.
FAQ
Can I cancel a mandate?
Yes, you can block a mandate in Banqup. However, you should also contact the company to properly cancel your payment agreement with them.